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■ Inquiries
Please enter your inquiry in the "
Inquiry Form " and send it.
- ・Replies to inquiries received on Saturdays, Sundays, public holidays, and year-end and New Year holidays will be answered sequentially during business hours on weekdays. Depending on the content of your inquiry, it may take some time to reply.
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■ Charges other than product price
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1. Consumption tax
・ The price including tax is displayed on the product details page.
2. Shipping fee (excluding Okinawa, Hokkaido, and remote islands)
・If the total amount of one order is 8,000 yen or more including tax, the domestic shipping fee will be free nationwide.
・The shipping fee for orders under 8,000 yen including tax is a flat rate of 1,300 yen for Okinawa, Hokkaido, and remote islands, and a flat rate of 800 yen for all other areas.
・In the case of returns or exchanges due to customer convenience, the return shipping fee will be borne by the customer. (Excluding defective product exchange)
3. Payment fee
・In the case of cash on delivery or convenience store payment, our store will bear the settlement fee.
You can specify the delivery date when you place your order. It may not be possible to specify depending on the product.
・From the order date, it will be delivered 2 to 3 days after the shortest shipping date.
・There are times when delivery is closed, such as Golden Week, Obon, and year-end and New Year holidays. In that case, we will notify you on the website, so please check it before ordering.
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■ payment method
1. Credit card
・Settlement of the usage fee is based on the card membership agreement between the customer and the credit company.
Credit card payment Convenience store payment
PayPal
Bank transfer, convenience store payment, bank transfer Please make payment within about 3 days from the time of ordering the product. If the payment deadline is over, it will be canceled automatically.
2. Cash on Delivery
・This is a method in which payment is made when the product is delivered. Please pay the price of the product in cash to the driver of the shipping company. Our store will bear the cash on delivery fee.
3. Amazon Pay
・Please use your Amazon.co.jp account registration information to pay and specify the delivery address. You can choose the payment method from the credit card registered on Amazon.co.jp.
Returns and exchanges ・When you receive the product, please check for damage, stains, missing accessories, etc. before using it. In the unlikely event that there is a defect or defect, please contact acoustic world (047-727-5397) within 5 days after the product arrives. We will exchange it for a good product or return it. We will pay the shipping fee.
・If you wish to return or exchange an item due to customer reasons (color, image, size change, etc.), please contact acoustic world within 5 days of receiving the item. Items must be unused and in the same condition as when purchased, including tags and accessories. In this case, the customer is responsible for the shipping costs for returning or exchanging.
・If the product you wish to exchange is out of stock or is not scheduled to be remanufactured, and it is not possible to arrange the product, we will issue a refund.
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■ Operation manager
acoustic world Inc. Takashi Matsumoto
■ Company name and contact information
Company name: acoustic world Co., Ltd.
Person in charge: Takashi Matsumoto
Address: 4-6-8 Yahata, Ichikawa City, Chiba Prefecture 2720021
TEL: 047-727-5397
